Monday, November 8, 2010

In Awe of DC's Efficiency

Even as I hear  rants about DC's services (or lack thereof) in most sectors (schools, metro, garbage/rats, libraries, etc), I am awestruck by DC's efficiency in parking/speeding enforcement. It's a stark contrast to hear story after story of hyper-efficiency : parking tickets being written within 3 minutes of an expired meter, 2 hour zone parking restrictions being coordinated across 20 city blocks, speeding tickets from automated cameras.

Does it come down to a simple instance of skill/will? The skill and capability to be efficient (at a very high level of competence) clearly exists in DC parking enforcement, so why do we not see results elsewhere? Do we simply need to introduce more monetary incentives for other city services? Maybe we need to start benchmarking DC's service efficiency across different services...


BTW, NotionsCapital has a post on new parking enforcement via cameras that is arriving in DC shortly. Investment to increase efficiency! Has anyone looked at the growth in revenue from parking enforcement in the last couple years?

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